You have questions. We have answers.

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Where are your services available? 
We currently service Edgewater to Windermere, including Invermere. At the moment we do not cover Panorama. 

Where do guest payments go?
All guest payments are deposited into the owner’s account. You will receive a monthly invoice from us which includes booking fees, cleaning charges, cost of consumables and commission fees from various booking sites. ​

Will the same person always clean my property?
We house 2 to 4 employees at any given time. They do the majority of our cleaning which means that they get to know our properties very well and work closely with us, the owners. During peak seasons or high-volume periods, we will also call on trusted local subcontractors we’ve worked with for years to assist.

​What is expected of owners?
  • The property is expected to be in good repair 
  • The property should be insured for short term rentals
  • Owners must apply for STR licensing based on local requirements. We are happy to assist by providing local regulatory information
  • Owners must remit their own taxes, including MRDT, PST and GST (if applicable)
  • All contents of the home, excluding consumables, including linens and furniture, are to be provided at the owner’s expense. We are happy to assist with the purchase of linens and towels as requested.
 


​What length is your contract?
We do a lot to get you set up, at little to no cost! In order to recuperate these expenses we ask for a minimum 6 month to 1 year contract. 

Can I book time to use my home?
Absolutely! We have no strict limitations on personal use—after all, it’s your home. However, please note that the length of your contract may reflect your personal use. Some of our properties are available for only a few months each year, which can impact our earning potential while still incurring ongoing overhead costs.

Can I book cleans for personal or friends & family stays?
Yes, you can! We'll set you up with a client account, which will allow you to easily book cleaning services online whenever needed.

Will I be able to view guest bookings and nightly rates?
Yes, you’ll have access to your own owner account in our rental management software. This allows you to view all bookings, nightly rates, and the source of the bookings. You can also block off time for personal use directly in the calendar.

What are your cleaning rates?
Our cleaning rates are $45 per labor hour + GST. You’ll only be charged for the actual time spent cleaning. For your guests, we charge a fixed cleaning fee in addition to the nightly rate, which we’ll agree upon together in advance.

Will you inform me of any damage to my property?
Any damage or theft will be reported to you immediately. We’ll work with you to determine the best course of action, whether that’s charging the guest, hiring a contractor, or handling minor repairs ourselves.

Do you offer maintenance for vacation rental properties?
We handle minor maintenance tasks, such as changing lightbulbs, replacing keypad or fire alarm batteries, unclogging sinks and tubs, and tightening loose furniture or hardware. For more complex issues, we’ll provide trusted repair professionals, grant them access to your property, and ensure the area is cleaned afterward. In the case of an emergency, if we cannot reach you, we are authorized to approve necessary repairs as outlined in our rental management contract.
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Do you offer snow removal?
While our insurance does not cover snow removal for driveways and walkways, we’re happy to help you find a trusted professional to take care of these tasks.
Working land acknowledgement: We are always striving to better understand how to honour traditional lands on which settlers conduct business. We’d like to acknowledge the Shushwap, and Ktunaxa First Nations traditional territories; as well acknowledge the Metis Nation of British Columbia.
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