Where are your services available?
We currently service Edgewater, Radium, Invermere and Windermere. We are not currently accepting recurring cleans in Panorama or Fairmont Hot Springs, however may be available for one-time or large (4+ hour) jobs.
What are your Covid-19 cleaning protocols?
Our cleaners will open windows and turn on fans to air out the home or apartment while they clean. Linens and towels are washed at a high temperature. Surfaces are first cleaned and then disinfected. High touch surfaces will be disinfected, which include but are not limited to: door handles, light switches, backs of chairs, counters, appliance handles, remotes, alarm clocks, bottles, key pads, and dispensers. We use new rags, sponges, and mop attachments at each property, and clean out our vacuum canister (preferably use the client's own) after each clean. Our employees must stay home if they have any Covid-19 symptoms.
How do I book?
Contact us for your first booking and we will easily set you up to do all subsequent bookings from your computer or mobile device. Your property info and preferences will automatically be added to each booking for our cleaner to review. Online booking go straight into our calendar to ensure that we never miss a clean!
Setting up your first clean can be done in person, by phone, or by email. We will go through a list of questions to ensure that nothing is missed.
How and when do you invoice?
We email out invoices on the last day of each month. Each checkout will be listed separately on your invoice. Payment can be made with any major credit card, by E-transfer, or by cheque.
Will I always have the same cleaner?
We try to keep the same 1 or 2 cleaners doing residential and vacation home properties each time.
Vacation rentals are less predictable, therefore we will generally train 3 or 4 cleaners on the property. This helps us keep a close eye on any damage, low inventory, or missing items.
We will assigns most jobs to a cleaner 7-10 days in advance which will allow you to see who has been assigned through your Client Hub.
Wait, what is this "Client Hub"?!
Your client hub is where you can view all submitted clean requests, upcoming jobs, invoices and account balance, in one place.
Will I receive reminders?
Yes, you will receive a text reminder 1 day prior to a clean.
Do I need to book cleans if you are also managing our rental?
No! Sit back and rest assured that we have all of the bookings - both guests and cleans - handled.
Do you offer a fixed or variable rate?
Most clients prefer to pay for exact time cleaned, as it often amount to less than a fixed rate. This means that our employees start their timer when they arrive, and turn it off as they leave. We will give you an estimate on the duration of most cleans, and will contact you if we deem it necessary to go significantly over that time. A few of our clients prefer a fixed rate to predict costs. If this is your preference, we are happy to provide a quote.
Will you arrive at the exact time booked?
We ask that you give our cleaners a 30 minute window to arrive, as there are so many variables at each location. Rest assured that they will not start their timer until they are on location.
Can we make requests for late checkouts and early check-ins?
Yes, however we ask that you give us as much notice as possible. We would suggest that your house manual or guests instructions suggest that requests be made at least 48hrs in advance. This helps us a lot with the fun game of Tetris (scheduling) that cleaning companies deal with during peak times.
How far in advance should I book?
The more notice, the better! This helps us predict our staffing needs. We will happily make changes to your booking at any time.
Do you accept last minute bookings?
We do! Notice is great, however we understand the ever-changing nature of the industry, and we don't want to leave existing clients in a bind! If you are contacting us for the first time, we'll do our best to help.
Do you provide your own supplies?
Yes. Our cleaners bring their own equipment and supplies. Prefer that we use your own? No problem, just let us know!
Will you follow up after every clean?
Only if you've requested that we do so, or if something wasn't quite right. If you don't hear from us it's because everything went smoothly!
What if you notice damage or theft?
We will let you know immediately so that you can review and charge your guest accordingly, and schedule repairs.
Do you offer maintenance to Vacation Rental Management clients?
We will do minor jobs ourselves: changing lightbulbs, keypad and fire alarm batteries, unclogging sinks and tightening hardware or furniture where possible. Otherwise we will provide owners with the name of repair workers which we trust, and will grant access to, and clean after them. In the event of an emergency where the owner cannot be reached, we will give the go ahead for work to be done, as outlined in our rental management contract.
What if the cleaner damages something while they're working?
Although rare, accidents happen! We're insured and will promptly cover the cost of any replacement or repair.
Do you offer carpet and exterior window cleaning?
We are happy to provide you with some trusted names in the valley!